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Role Description

FinStrat Management ("FSM") is looking for a proactive, highly organized recent graduate to manage core business applications and IT functions for a growing fractional CFO firm. You'll follow evolving best practices and contribute to workflow documentation as processes mature. This is a great opportunity to grow your career at the intersection of IT operations and business systems in a fast-paced professional services environment.

Responsibilities

• Client Onboarding — Finance Platform Setup
  • Configure and manage client finance platforms during onboarding (e.g., QuickBooks Online, Bill.com, Ramp) and set up shared inboxes such as client-provided finance@ credentials in Front.
  • Provision and manage team access to client systems, ensuring the right CFOs, controllers, and analysts have appropriate permissions.
  • Create and maintain SOPs for client onboarding workflows, platform setup, and access provisioning as processes evolve.
• Internal Systems Support (Tier 1 / Tier 2)
  • Serve as Tier 1/Tier 2 support for internal users via Slack, email, and ticketing system.
  • Troubleshoot hardware/software issues, connectivity problems, and access errors.
  • Escalate complex issues to Operations / IT leadership as the default path.
• System Maintenance, Documentation & SOPs
  • Own and maintain the internal knowledge base, IT documentation, and operational SOPs, building and refining as workflows evolve.
  • Implement and monitor security protocols (MFA, SSO, access reviews).

Qualifications

• Bachelor's degree in Information Technology, Business Information Systems, or a related field (recently completed or expected).
• Proficiency with Gmail, Drive, Groups, admin console and Microsoft Office.
• Familiarity with permissions management and tools like Google Admin, Front, and Slack.
• Strong organizational and communication skills.
• A proactive, self-managing work ethic.

Requirements

• Internship or project experience in IT support or systems administration.
• Experience working with remote teams.
• Familiarity with security compliance standards (SOC 2, ISO 27001).
• Hands-on experience with Google Workspace administration.