• Take inbound calls from either the customer or the restaurant. • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). • Return calls for any voicemails that a ticket is generated for. • Minor troubleshooting product or service problems reported by the customer or the restaurant. • Route calls / tickets to appropriate channels if necessary. • Facilitate and document accurate correspondence between the restaurant and customers. • Miscellaneous clerical duties.