The role involves assisting clients with all aspects of trip planning, including bookings and destination recommendations, while researching competitive travel deals using advanced software. Advisors must also support customers before, during, and after travel and cultivate client relationships for repeat business.

The representative will serve as the initial contact for clients, assisting them via phone and online platforms with inquiries regarding their benefits packages, coverage, and eligibility. This includes supporting enrollment processes, troubleshooting issues, and ensuring documentation is current.

The representative will serve as the initial contact for clients, assisting them via phone and online platforms with inquiries regarding their benefits packages, coverage, and eligibility. Key duties include supporting clients through enrollment and changes, and ensuring documentation is accurate and up-to-date.

The representative will serve as the primary contact for customer support via email, phone, and live chat, assisting clients with services and resolving issues to ensure a seamless journey. Key duties include maintaining accurate documentation, collecting feedback for improvements, and demonstrating empathy when resolving client concerns.