Planned Systems International

People. Service. Integrity.

Call Center Lead Agent

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 1,001-5,000Since 1988H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishPMP

Job Description

• Formulate plans and recommend effective strategies to the customer to meet cost, schedule, and deliverable objectives. • Lead cross-functional teams in the delivery of high-risk, complex projects, directly affecting the PSI strategy to meet technology and business requirements on-time and within budget. • Deliver quality project documentation (briefings, documents, plans, reports, etc.) to the government customer and corporate office in support of the overall project. • Prepare and deliver regular, effective communications to ensure that project leaders, and senior leadership are adequately apprised of project statuses, successes, risks and issues. • Define and manage a diverse project team, to include subcontractor partners. • Define, delegate and manage project staff roles and responsibilities. • Ensure the project is properly staffed and retained. • Establish and assess the project cost and schedule. • Prioritize new technology initiatives, projects, and tasks as needed. • Identify risks and issues that will impact project performance and delegate the right resources to define, recommend and implement corrective courses of action. • Coach and mentor assigned staff to continuously improve project performance. • Assist with business development and proposal efforts as needed. • Direct, manage, develop, coach, counsel and mentor technical leads and all assigned personnel.

Job Requirements

  • Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field (Master’s degree preferred).
  • Minimum of 3 years of project management experience, preferably with federal contracts.
  • Strong understanding of federal contracting regulations and procedures.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage multiple projects simultaneously and deliver results.
  • Proficiency in project management software and tools (e.g., MS Project, JIRA, etc.).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • PMP (Project Management Professional) or similar certification is highly desirable.

Benefits

  • paid leave
  • options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
  • Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
  • company sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.
  • investment in professional growth through professional courses, certifications, and tuition reimbursement programs.

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