• Collaborate cross-functionally with Sales, Sales Operations, Marketing, Product Development, and Client Operations to align partnership initiatives with overall company objectives. • Own and grow strategic partner relationships by engaging executive stakeholders to understand business needs, address challenges, and deliver value-driven solutions in line with their goals. • Lead strategic account activities, including quarterly business reviews, site visits, and recurring account management calls covering forecast, material, and project management. • Prepare and deliver client-facing reporting on performance trends, activity, risks, and improvement recommendations. • Identify and drive upsell, cross-sell, renewal, and expansion opportunities to protect and grow existing revenue streams. • Maintain in-depth knowledge of CPI products, solutions, and industry trends; actively promote new offerings and lead partner enablement initiatives across sales, marketing, and operations. • Develop and execute partner training strategies to support sales effectiveness, operational readiness, and go-to-market success. • Define, track, and report on KPIs and partnership performance metrics, providing actionable insights to senior leadership. • Standardize where possible. • Serve as the final escalation point for operational issues, ensuring timely resolution, root-cause analysis, and clear communication with internal and external stakeholders. • Capture and communicate Voice of the Customer insights to inform product development, technology roadmaps, and process improvements.