• Serve as the primary relationship owner and strategic lead for specific employer clients throughout the entire client lifecycle, building strong and lasting relationships based on mutual trust and alignment of expectations • Drive and manage the implementation of Carrum Health’s solution at employers, including initial deployment, activation of new Centers of Excellence, upsell of additional bundled procedures, and contract renewal • Be motivated to attain measurable goals for each of your employer clients including satisfaction, utilization, retention, and expansion • Partner with Carrum’s Marketing team and our employers to relentlessly drive member engagement. Manage the planning, execution and measurement of traditional and innovative tactics to improve utilization including but not limited to: • Employer channels including benefits communications and in-person events • Direct communication campaigns to eligible members • Steerage through plan design changes and incentives • Other solutions across the benefits ecosystem (e.g., medical carriers, navigation services, second opinion programs) • Develop a firm grasp on the key levers that influence utilization by gaining an in-depth understanding of our employers and their populations, studying the correlation between engagement tactics and results • Deliver clear and compelling reports and presentations to clients that represent our impact while making recommendations and identifying action plans aligned with client goals and objectives • Manage complex operational matters including scope of services enforcement, payment processing and business reporting for internal and external performance measurement • Identify and execute strategies to streamline processes and increase operational efficiency through scalable implementation and account management workflows and reporting tools • Contribute to product roadmap planning by identifying enhancements/defects and clearly communicating specs to the Technology team ensuring successful delivery and resolution • Collaborate closely with Carrum’s Sales, Operations and Technology teams