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Customer Success Manager – Software Solutions

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2006H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

44 days ago

Salary

$85K - $100K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Seamlessly transition customers from onboarding to long-term adoption • Focus on growing installed base revenue • Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs) • Develop and maintain Success Plans in collaboration with customers • Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation • Collaborate with sales, professional services, support, underwriting, marketing, and product teams • Partner with Customer Care to maintain visibility into customer issues • Propose scalable enhancements to our customer journey

Job Requirements

5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
Proven track record managing high ARR customers in the Fintech industry
Demonstrated experience managing strategic accounts and engaging with C-level executives
Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
Knowledge of strategic account management methodologies and best practices
Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers