• Apply process optimization frameworks to the holistic management of the PPO Portfolio, leading major optimization initiatives with significant complexity. • Drive discovery and analysis phases using expert optimization frameworks (Lean Six Sigma) to address root causes and deliver metrics-driven impacts. • Lead Service Catalog development to standardize and streamline People team offerings across multiple portfolios. • Create roadmaps for process improvements, applying rigorous ROI considerations to all prioritization frameworks and resource requests. • Leverage AI and automation wherever possible to eliminate manual toil and proactively mitigate process bottlenecks. • Demonstrate high technical fluency by evaluating whether proposed technical solutions meet business requirements and system constraints. • Translate complex business needs into simplified, automated process designs that enhance the end-user experience. • Lead user acceptance testing (UAT), ensuring technical implementations deliver the intended ROI and operational excellence. • Ensure all delivery is guided by strategic planning frameworks and aligned with broader organizational goals. • Operate as a cohesive cross-functional unit, collaborating extensively with stakeholders to navigate ambiguous process ownership. • Use robust data to identify "current state vs. future goals" and establish scalable frameworks to track progress and demonstrate measurable business value.