This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves being the primary relationship lead, ensuring client satisfaction while acting as a bridge between client goals and internal teams. Your focus will be on nurturing partnerships, understanding client needs, and driving account retention.

• Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.
• Build and maintain strong relationships with client stakeholders and C-suite executives, becoming a trusted advisor.
• Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points.
• Work closely with strategy team members to align the client's strategic roadmap with their business objectives.
• Ensure client happiness and account retention, making every client in your portfolio a potential reference.
• Act as the 'Voice of the Client' within the organization, prioritizing client needs and concerns.
• Lead high-level conversations regarding client concerns or business direction changes.
• Monitor the financial health of the account to ensure profitability and scope adherence.
• Identify opportunities for account expansion in collaboration with Sales and Strategy.
• Drive the collection of client reviews, case studies, and awards to showcase partnership success.

Qualifications

• 5-7 years of experience in high-level account management or client services in a digital agency environment.
• Proven emotional intelligence with a high EQ for managing complex human dynamics.
• Exceptional verbal and written communication skills with a focus on storytelling value.
• Understanding of agency economics, including retention metrics and account growth.
• Sufficient knowledge of the HubSpot ecosystem to discuss project status confidently.
• Bachelor's degree in Communications, Marketing, Business, or a related field.

Benefits

• Fully remote work environment with a team of over 250 professionals.
• Opportunity to work with leading digital solutions in a dynamic and innovative setting.
• Collaborative team culture focused on growth and development.
• Access to professional development resources and training.
• Flexible work hours to support work-life balance.
• Innovative and intelligent digital ecosystems, enhancing career growth.