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Role Description

District Managers are responsible for overseeing all operations of company managed stores assigned to their districts. They work directly with store management to ensure locations are meeting expectations of property ownership and exceeding when possible.

• Recruit, hire, coach and retain an engaged team of high-performing store managers through ongoing coaching and leading by example.
• Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.
• Provide a welcoming environment to customers through effective facility presentation, maintenance, and labor and vendor management.
• Lead with integrity, honesty and knowledge that promotes the culture and values of Storage Asset Management.
• Utilizes management information tools and analyzes financial reports to identify trends and issues in store performance.
• Keeps informed of current and future competition through competitor visits.
• Coaches store manager on the ongoing repairs, maintenance and Vendor contracts.
• Management of rental rates, discounts, merchandise, Tenant Protection Plans, truck rentals and other income sources.
• Supports and holds store managers accountable for marketing initiatives and policies/procedures.
• Respond to customer inquiries in a timely manner and address their concerns quickly.
• Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.
• Manage a P&L to include revenue drivers, payroll, repair and maintenance and expense budgets.
• Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
• Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
• Creates and strengthens client relationships through ongoing communication and meetings.
• Communicate effectively with employees, colleagues and customers.
• Valid Driver’s license and reliable transportation to drive between locations as needed.
• Willingness to travel to other markets, SAM office in PA, and industry trade shows. (Travel approximately 50% of time)

Qualifications

• Demonstrated leadership competency in building, developing and retaining high-performing teams of hourly, nonexempt employees.
• Passion for sales and customer service excellence.
• Ability to monitor and control payroll and expenses.
• Must have a valid Driver’s License and reliable transportation.
• Exceptional communication, organization and time management skills.
• Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
• Bachelor's Degree and previous storage facility experience a plus!

Work Hours

In a typical week, this position requires a minimum of 40 hours.

Work Environment

This work is usually performed with normal noise levels and minimum exposure to hazardous conditions.