• Build and maintain multi-level relationships with assigned health plan accounts. • Deliver exceptional customer service by managing established deliverables and handling ad hoc client requests. • Serve as the primary client liaison, leading meetings and engaging relevant departments for support. • Collaborate with internal subject matter experts and the Marketing department to develop client presentations. • Meet with clients throughout the year to provide program updates and stay informed about evolving market dynamics. • Coordinate with internal teams to create plans that improve quality scores (e.g., HEDIS, Stars) or adjust program costs as needed. • Lead internal account meetings and oversee the completion of deliverables. • Review client contracts to ensure compliance with terms and delegated functions. • Analyze monthly program financials, highlighting key trends and strategies to management. • Manage amendments and addendums to existing contracts. • Partner with the Implementation department to ensure smooth execution of new business and benefit changes or product expansions. • Maintain regular communication with clients to ensure high levels of customer satisfaction. • Provide regular updates to the Strategic Client Partner on account activity. • Identify and share meaningful insights from key accounts and market trends. • Develop annual strategic plans for each client, adjusting them as necessary throughout the year. • Collaborate with Business Development on cross-selling opportunities with existing clients.