Plans, manages, and facilitates installation of medium/large sized software programs or other technical projects to support systems, processes, or project teams across the Enterprise Revenue Cycle. Leads teams to manage implementation process. May provide project plans and other design documentation to facilitate implementation of projects, processes, website, or training concepts. Manages installation of new and existing programs, web site efforts, process workflows, training documents, reports, or tables. Ensures appropriate testing for system enhancements are complete and accurate before implementation. Leads teams with appropriate stakeholders in the Revenue Cycle, IT, and Operations. Creates unique billing scenarios to assist creation of testing plans. Develops functional requirements with user community when new applications are proposed. Estimates non-IT resource allocation for software enhancements and develops the project time line to coordinate with other competing projects. May work with IT to assist in IT resource allocation for budgeting purposes. Provides sizing documentation for resource allocations. Closely monitors resources and escalates resource issues to Senior Systems Analysts or leadership. Leads efforts with external vendors and/or internal stakeholders to escalate issues and attain resolution. Supports Senior Systems Analysts as needed. Initiates solutions through understanding of Enterprise Revenue Cycle data and database structure (i.e., clinical and non-clinical systems) to provide resolution for complex issues. Facilitates discussion with leadership. Leads effective business meetings, which includes participants throughout Mayo Clinic. Provide presentations to senior leadership. Recommends and prioritizes enhancements to existing computer software applications or hardware in collaboration with Enterprise Revenue Cycle Leadership, IT, staff, and end users. Leads efforts to redesign systems and workflows to utilize computer systems effectively. Recommends and prioritizes enhancements to existing software applications in collaboration with Enterprise Revenue Cycle leadership. Collaborates with IT to resolve Enterprise Revenue Cycle issues within Mayo information systems. Leads the acquisition of additional computer systems to realize process improvements in the Enterprise Revenue Cycle. Documents changed processes and ensures changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users. Ensures applicable systems and processes meet and comply with federal and state requirements. Understands internal control documentation and testing requirements and applies to ongoing processes as well as new software/hardware installations. Ensures a control environment is maintained to preserve Mayo Clinic's Standard of Ethics and minimize financial and legal risks for the organization. Mentors and develops staff. May work evening and weekend hours as needed.