At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. 

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. 

Location: This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

• ESSENTIAL FUNCTIONS
  Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and leave of absence programs; responds to employee and carrier inquiries in a timely manner; investigates and resolves leave-related concerns; supports leave of absence email inbox and/or contact center, as assigned; acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers
• Administrative Service and Support: Completes various administrative leave-related duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) processing of leave of absence and return-to-work requests; auditing of leave data; billing administration; leave and disability claim support
• Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
• Performs all other tasks as assigned
   

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent
• Intermediate proficiency in Microsoft Excel
• Demonstrate polished, articulate verbal and interpersonal communication skills
• Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
• Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
• Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes

• Strong knowledge of leave of absence benefits and regulations 
  
  PREFERRED EDUCATION AND EXPERIENCE

   

   

   

• Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
• Associate’s or Bachelor’s Degree or equivalent combination of education, training, or experience 

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100%25 employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  – 11 company-observed holidays
  – 2 floating holidays
  – 2 personal days
  – 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $24.03 – $26.44

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.