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Senior Functional Consultant 365 CE

ConsultantConsultantFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

45 days ago

Salary

Not specified

Bachelor Degree5 yrs expSpanishERP

Job Description

• Analyze complex business needs and translate them into user stories and innovative CRM solutions. • Lead system configurations, integrations, and customizations in collaboration with Product Owner and Technical Consultant. • Drive and support impactful cross-system CRM-ERP projects. • Oversee daily operations of D365 CE—resolve support tickets and manage change requests. • Design and execute test scenarios, evaluate results, and supervise user acceptance. • Coordinate and deliver key user training and workshops to ensure strong adoption. • Maintain up-to-date CRM documentation and act as a bridge between business and technical teams. • Champion the latest trends and best practices in sales automation and Dynamics 365 CE.

Job Requirements

Bachelor’s degree in Business, Information Systems, or equivalent practical experience.
5+ years of hands-on experience with Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, or Customer Insights).
Solid experience with CRM-to-ERP integrations (DualWrite experience highly valued).
Proficiency in international, cross-functional environments.
Proven stakeholder management skills and confident, clear communication in English (C1 minimum).
Structured, analytical mindset with strong problem-solving skills.
Deep knowledge of CRM business processes, data flows, and user enablement strategies.
Track record in applying SAFe agile practices and working independently.
High ownership—driven to take responsibility and see topics through.