• Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. • Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. • Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences. • Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. • Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. • Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. • Serve as a vertical specialist for retail accounts.