Race Communications is one of California’s leading telecommunications and fiber technology companies.

SMB Manager

ManagerManagerFull TimeRemoteTeam 51-200Since 1994H1B No SponsorCompany Site LinkedIn

Location

California

Posted

44 days ago

Salary

$80K - $95K / year

Associate Degree3 yrs expEnglishCyber Security

Job Description

• Lead and develop the SMB sales team to achieve revenue and growth targets • Create and execute sales strategies tailored to the SMB market • Manage sales pipelines, forecasts, and performance metrics • Support team members with coaching, ride-alongs, and deal guidance • Identify and pursue new SMB opportunities within Race Communications’ service areas • Build and maintain strong relationships with local business communities • Develop territory plans and outreach strategies to expand market presence • Collaborate with Marketing to align campaigns with SMB customer needs • Ensure high levels of customer satisfaction and retention among SMB accounts • Address escalated customer issues and coordinate solutions across teams • Oversee onboarding of new SMB clients to ensure smooth service activation • Partner with Operations, Engineering, and Customer Support to ensure timely service delivery • Analyze sales data, trends, and KPIs to guide strategy and adjust team direction • Provide regular performance reports to leadership • Contribute to annual business planning and market expansion strategies

Job Requirements

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
Associate degree (A.A.) or equivalent education in a related field of study is preferred
High School Diploma or GED or equivalent combination of education and experience is required
A valid driver's license, subject to successful verification through a DMV check, is mandatory
3–5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries
Proven track record of achieving sales targets, growing business segments, and managing customer relationships
Experience leading or mentoring a sales or account management team is highly preferred
Background in telecom, fiber internet, or subscription-based services is a strong plus
Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed to meet project deadlines or address critical issues
Proven experience in leadership roles, with at least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity
Experience working cross-functionally with Marketing, Operations, and Customer Support teams
Familiarity with fiber-optic services, broadband products, or telecom industry standards
Ability to develop territory plans, market strategies, and performance forecasts
Strong understanding of SMB customer needs, buying behavior, and market dynamics
Excellent communication, presentation, and negotiation skills
Ability to analyze data, sales pipelines, and market trends to guide strategy and decision-making
Proficiency with CRM systems (e.g., Salesforce, HubSpot) and standard business tools (Excel, PowerPoint, etc.)
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Bilingual communication skills are considered a plus, particularly when serving diverse communities