• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. • Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. • Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. • Negotiate contract terms and pricing with customers, ensuring on-time renewals. • Work closely with Sales to hand off leads for upsell and cross-sell opportunities. • Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. • Forecast renewal revenue and provide regular updates to management. • Develop and execute renewal strategies to achieve or exceed renewal targets. • Continuously improve the renewal process and contribute to best practices. • Stay up-to-date on Redwood Software's products and services, as well as industry trends.