Job Title: HR Assistant

Job Description

Join our dynamic team as an HR Assistant, where every day is an opportunity to make a difference. We are committed to looking for talented, bright, and driven individuals to join our My HR Live Support team. As part of our organization, you will deliver exceptional Leave of Absence, Disability, and other HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, ensuring a world-class employee experience.

Responsibilities

• Take ownership of employee contacts, ensuring each is accepted and resolved with a high degree of problem-solving and customer focus.
• Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and related inquiries, including case intake and general policy questions.
• Refer to available documentation such as FAQs and standard operating procedures to resolve inquiries holistically, escalating when necessary.
• Build customer trust through empathetic, personalized conversations, adjusting the case management plan to each employee’s changing needs.
• Respond to employee-impacting issues during leave events, ensuring appropriate communication and documentation occur.
• Use high judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
• Consult and collaborate consistently with partner teams to resolve cross-functional issues and update policies.

Essential Skills

• Experience in human resources, customer service or call center experience.
• Proficiency in Microsoft Office and strong computer skills.
• Experience with phones and chat platforms.
• Strong communication skills and the ability to demonstrate empathy.
• Research skills to find answers and information.

Additional Skills & Qualifications

• Experience dealing with customers and exceptional use of empathy skills.
• Proven ability to adjust to changing workloads and manage customer contacts in a fast-paced environment.
• Ability to manage confidential and sensitive employee information, adhering to strict data privacy policies.
• Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.

Work Environment

This position is 100% remote, with expectations to be on camera during training and nesting periods. Candidates must have a dedicated space in their residence to successfully perform their responsibilities.

Job Type & Location

This is a Contract position based out of Richmond, TX.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.