Company Mission:

Our mission is to remove friction from selling to the public sector.

Pursuit transforms how trillions in public-sector contracts are sought and awarded. We believe the best contractors should win contracts, not just the ones who are most deeply embedded. Pursuit AI scans millions of pages to identify opportunities for companies selling to the public sector. Our customers are companies who sell to the public sector, and we’re selling more pipeline, revenue, and productivity to the GTM organization.

Our Culture:

Being a Pursuiter means doing work that actually matters—improving government for every citizen. We're an AI-first, top-investor-backed team that moves with urgency, thinks critically, and runs directly at conflict because the best ideas come from uncomfortable conversations. There's no daylight between our customers' success and ours, so you'll own high-impact projects that redefine public-sector engagement while working at the intersection of AI and growth. We're accountable to each other, ship fast (check our seasonal releases), and grow in dog years.

We're remote-first but gather regularly for company offsites because Zoom bonding only goes so far, and some of our best ideas happen over tacos in Mexico or wherever we land next. If you want to build something genuinely innovative while simplifying what others overcomplicate, you've found your people!

Our Values:

Our values define how we work, innovate, and connect with our customers and partners.

• Customer Focus: There is no daylight between our customers’ success and our own success.

• Critical Thinking: Break issues down into their atomic units. Focus on what matters; simplify. What's right, not who's right. Be honest with yourself. We openly acknowledge when we're wrong, and improve.

• Act with Urgency: Do it now. Shorten cycle times. If a decision is reversible, be 51% sure and pick one.

• Run at Conflict: We're comfortable having uncomfortable conversations; we disagree with ideas while respecting the humans.

• Accountability: We do what we say and give our maximum effort, and we expect that from everyone on our team. How we do one thing is how we do anything.

• Think Long Term: Choose the best answer in the long run. Do not take shortcuts.

Who You Are:

We are hiring an Onboarding Specialist to own the end-to-end onboarding experience for new Pursuit customers, and to serve on the front line of our customer support motion.

This role is intentionally scoped to include both onboarding and first-line support. We understand that onboarding configuration, product fluency, and customer questions are tightly connected. Having this shared focus allows us to deliver higher-quality implementations, resolve issues closer to their root cause, and continuously improve the onboarding experience based on real world feedback and usage.

As an Onboarding Specialist, you will work hands-on with customers to configure Pursuit, guide CRM integrations, and ensure customers reach go-live with the right foundations in place. You will also handle first-line support inquiries, using those interactions to identify patterns, improve documentation, and inform onboarding and product improvements.

This is a highly customer-facing individual contributor role and a core member of the Customer Experience team. You will report directly to the VP of Customer Experience and work closely with Product, Engineering, and the founding team. Pursuit’s founders have successfully built a startup and sold it for $200M; we move fast and adapt continuously.

What You’ll Do:

Customer Onboarding

• Own the onboarding process for new customers from kickoff through go-live

• Lead onboarding calls, configure customer environments, and guide customers through CRM integrations

• Ensure customers are properly set up signals and workflows

• Partner with customers’’ RevOps and Sales stakeholders to align onboarding configuration to real-world sales processes

• Drive customers to clear onboarding completion criteria and go-live

• Identify onboarding risks early and proactively resolve blockers

Customer Support

• Serve as first point of contact for customer questions and issues

• Troubleshoot product usage, configuration questions, and basic technical issues

• Triage and escalate product bugs or complex issues to Engineering

• Maintain clear communication with customers on issue status and resolution

• Collaborate with CSMs to drive proactive support motions to anticipate and mitigate issues affecting onboarding

Process Improvement and Enablement

• Document onboarding workflows, common issues, and best practices

• Contribute to onboarding guides, templates, and customer-facing documentation

• Identify recurring onboarding and support friction points and propose improvements

• Partner with Engineering to inform self-service and scaled onboarding motions

What You’ll Bring:

• 2-5 years of experience in SaaS environment (ideally time spent in sales/solution engineering or revenue operations)

• Process and outcomes ownership. Must be comfortable owning the customer onboarding outcomes and the process iterations to improve the speed to value

• Revenue-fluent: you understand sales processes, CRM systems, and how revenue teams operate

• Technically curious and able to quickly learn new systems and workflows (deep engineering expertise not required)

• Comfortable directing customer-facing onboarding experience and sessions

• Tailor presentations and sessions to the appropriate audience – from executive stakeholders to solution administrators

Nice To Haves:

• Experience onboarding customers onto Sales or RevOps tools

• Hands-on experience with CRM (e.g. Salesforce or HubSpot)

• Ability to translate messy data into meaningful insights

Why Join Pursuit?:

Work with proven founders affecting trillions in government contracts. Ground floor opportunity to; shape the company, not just your role. When you're old and dying, make sure you worked on something that really mattered.

• Do Your life’s work: Our mission is to improve government, benefitting every citizen

• AI-First: Work at the intersection of AI, programmatic marketing, and data-driven growth

• Backed by top investors: Join a highly ambitious, well-funded startup

• Driving Innovation in Public-Sector Engagement: Own and execute innovative, high-impact projects that redefine how businesses engage with public-sector opportunities

• Personal Growth: You’ll be challenged every day; your growth will come in dog years