Helping Visionaries Change the World
Production Support Engineer – AWS, CCaaS
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Job Requirements
- 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.
- Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).
- Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch.
- Proficiency with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, Zabbix, and Grafana.
- Solid understanding of SLIs, SLOs, and core reliability engineering practices.
- Excellent communication abilities and strong documentation skills.
- Nice to have: AWS certifications.
- Experience with Docker/Kubernetes.
- Knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II).
Benefits
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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