Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 6 moreAll locations: California, Connecticut, New Jersey, New York, Maryland, Massachusetts, Washington

Posted

10 days ago

Salary

$77.4K - $123.6K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Lead and develop a team of SMB/MM Customer Success Managers • Build and own an operating rhythm for account health • Coach your team on value‑driven discovery and calls • Partner with Sales, Support, Marketing, and Product to define clear swimlanes • Use data and insights to prioritize accounts • Hire, onboard, and develop talent

Job Requirements

  • 5+ years in customer success, account management, or B2B sales, driving outcomes in a recurring‑revenue or subscription business
  • 2+ years of people management experience leading Customer Success Managers, account managers, or sellers
  • Experience in SMB/MM segments (or multi‑segment environments) is a plus
  • Strong analytical and decision-making discipline
  • Real estate industry experience is a plus, but not required

Benefits

  • Competitive base salary
  • Equity awards based on factors such as experience, performance, and location

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