This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

In this role, you’ll play a critical part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and driving timely collections. This is a hands-on, detail-oriented position that sits at the intersection of accounting, customer service, and sales collaboration.

• Manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction (DSO)
• Conduct collection calls and written correspondence in a goal-oriented, high-volume environment
• Provide responsive customer service related to billing inquiries, short payments, disputes, and account discrepancies
• Monitor and maintain assigned accounts, including adjustments, reconciliations, and small balance write-offs
• Partner closely with Sales and, when needed, senior leadership to accelerate the resolution of past-due accounts
• Maintain accurate and up-to-date account postings for checks, ACH, wire, and credit card payments
• Research and resolve unapplied cash and payment discrepancies
• Process debit and credit memos as needed to ensure accurate account balances
• Retrieve and process mail from the company PO Box and complete manual bank deposits as required
• Manually process credit card payments through third-party systems when necessary
• Manage customer billing and payment activity within customer portals
• Document account activity clearly and consistently to support internal reporting and collaboration

Qualifications

• Minimum of 2 years of accounts receivable and collections experience
• Associate degree in Accounting or related field preferred
• Strong attention to detail with the ability to manage multiple priorities
• Solid customer service and communication skills, including professional collections conversations
• Ability to collaborate effectively with sales and internal partners
• Working knowledge of accounting and ERP/manufacturing systems
• Proficiency with basic financial calculations, including percentages, ratios, and reconciliations
• Comfortable working independently while contributing positively to a team environment

Benefits

• Competitive hourly rate ranging from $28 to $35 per hour
• Comprehensive health coverage with multiple plan options (CDHP and PPO)
• Company-paid life and disability insurance, 401(k) with company match, and supplemental insurance options
• Generous time off including PTO, paid holidays, parental leave, and compassionate care leave
• Wellness and support programs including EAP resources, wellness incentives, and telehealth
• Additional benefits such as dental and vision coverage, FSAs/HSAs with company contributions, pet insurance, legal services, and identity theft protection
• A people-first culture that values collaboration, accountability, and long-term growth