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Role Description

We are looking for an experienced Sr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The person should be familiar with the fundamentals of cybersecurity, specifically email phishing. The role will involve providing general IT and desktop support, system access and application support, and asset and endpoint management. Additionally, the Sr. IT Specialist will supervise a team of IT specialists and manage the daily operations for the department.

• Implement and maintain enterprise identity and access management solutions across Okta, Azure AD, and Google Workspace
• Manage and optimize endpoint deployment and lifecycle management for Apple and Windows devices using Kandji and other tools
• Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience
• Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems
• Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture
• Document processes, procedures, and system configurations in Notion
• Collaborate with cross-functional teams via Slack and other communication platforms
• Participate in on-call rotation for critical infrastructure support
• Ensure compliance with security policies and industry best practices
• Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom)
• Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology
• Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security
• Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows
• Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls
• Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance
• Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors
• Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations

Qualifications

• 1–2 years supervising IT professionals
• Identity & Access Management (3+ years)
• Okta identity and access management platform
• 1Password enterprise password management
• Azure Active Directory/Entra ID
• Microsoft Azure cloud services and administration
• Endpoint Management (3+ years)
• Kandji MDM for macOS device management
• Apple hardware support and deployment (macOS, iOS)
• Windows hardware support and deployment
• TSM & Automation (3+ years)
• Jira and Jira Service Desk administration and workflow design
• Zapier automation and integration development
• Collaboration & Productivity Tools (3+ years)
• Slack workspace administration and integration management
• Notion workspace administration and knowledge management
• Google Workspace administration and security controls
• Google Workspace collaboration tools (Drive, Docs, Meet, etc.)
• Office 365/Microsoft 365 administration
• AI & Emerging Technologies (2+ years)
• Claude AI implementation and integration
• Google Gemini AI tools and integration

Requirements

• Strong expertise in macOS and Windows operating systems
• Experience managing Microsoft Azure cloud services
• Solid understanding of networking fundamentals (VPN, connectivity, authentication)
• Experience with enterprise security tools (CrowdStrike, Datadog)
• Strong documentation and knowledge management discipline

Soft Skills

• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management abilities
• Ability to thrive in a fast-paced, high-growth environment
• Continuous learner mindset with focus on innovation

Benefits

• Competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements
• Flexible work options, including permanent work-from-home setup for those outside Baguio City and a hybrid work model for those within Baguio
• Flexible vacation and sick leaves to prioritize well-being
• Opportunities for growth and career advancement