• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway’s software suite. • Effectively prioritize and execute multiple development projects, including eligibility files and module installations. • Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents. • Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources. • Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives. • Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements. • Develop and maintain a comprehensive understanding of our products, solutions, and capabilities.