Customer Support Representative
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
7 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Your key responsibilities will include:
- Provide excellent customer service via online chat and email.
- Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.
- Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.
- Ensure high-quality service in line with internal procedures and standards.
Qualifications
- 6+ months of experience as a Customer Support Representative in the marketing industry. (Willing to consider candidates without experience)
- Proficiency with CRM tools such as Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, Zoho, LiveChat, HelpDesk or similar.
- Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
- Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
- Excellent communication skills and a team-oriented mindset.
- High level of responsibility and ability to work in a fast-paced environment.
Benefits
- Flexible format: work remotely or from our offices in Kyiv or Warsaw.
- Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
- 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
- A friendly team where it’s easy to ask, learn, and be yourself.
- Coverage of expenses for professional events and training.
- Birthday gifts, team buildings, and engaging team activities.
- No cooperation or business ties with the aggressor country.
Job Requirements
- 6+ months of experience as a Customer Support Representative in the marketing industry. (Willing to consider candidates without experience)
- Proficiency with CRM tools such as Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, Zoho, LiveChat, HelpDesk or similar.
- Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
- Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
- Excellent communication skills and a team-oriented mindset.
- High level of responsibility and ability to work in a fast-paced environment.
Benefits
- Flexible format: work remotely or from our offices in Kyiv or Warsaw.
- Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
- 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
- A friendly team where it’s easy to ask, learn, and be yourself.
- Coverage of expenses for professional events and training.
- Birthday gifts, team buildings, and engaging team activities.
- No cooperation or business ties with the aggressor country.
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