At Sun Coast Sciences, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.
Customer Happiness Specialist
Location
United States + 259 moreAll locations: United States, Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Plurinational State Of, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Côte D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Korea, Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, The Former Yugoslav Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States Of, Moldova, Republic Of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russian Federation, Rwanda, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin (french Part), Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province Of China, Tajikistan, Tanzania, United Republic Of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic Of, Viet Nam, Virgin Islands, British, Virgin Islands, U.s., Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
In this role, you’ll support our valued customers across phone, email, and chat — answering questions, solving problems, and ensuring they feel genuinely cared for. You'll also use your persuasive skills and product knowledge to retain customers looking to cancel or return, offering creative solutions that benefit them and the brand.
If you're empathetic, assertive, and performance-driven, this role is the perfect blend of heart and hustle.
Key Responsibilities
- Handle inbound and outbound customer communication across phone, email, chat, and social platforms.
- Support customers with orders, subscriptions, returns, billing, and product concerns.
- Address potential cancellations with professionalism and care — offering discounts, product swaps, or troubleshooting to retain business.
- Follow up on tickets and unresolved issues to ensure customer satisfaction.
- Collaborate with other departments to resolve challenges and deliver excellent service.
- Accurately document interactions and feedback in the CRM.
Qualifications
- 1+ year in customer service, retention, or sales roles.
- Friendly, confident communicator with a solution-first attitude.
- Comfortable with overcoming objections and finding win-win outcomes.
- Solid written and verbal English skills.
- Self-starter with strong attention to detail and emotional intelligence.
- Proficiency with CRM and support tools is a plus.
Requirements
- A stable internet connection capable of supporting seamless voice, video, and data transfer, with an Octane Speed score of 20,000+.
- A backup system in place for internet or power outages.
- A fast, reliable desktop or laptop computer with a working mic, webcam, and headset. (You’ll be on Zoom with your team throughout the day.)
Company Description
At Sun Coast Sciences, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.
Job Requirements
- 1+ year in customer service, retention, or sales roles.
- Friendly, confident communicator with a solution-first attitude.
- Comfortable with overcoming objections and finding win-win outcomes.
- Solid written and verbal English skills.
- Self-starter with strong attention to detail and emotional intelligence.
- Proficiency with CRM and support tools is a plus.
- A stable internet connection capable of supporting seamless voice, video, and data transfer, with an Octane Speed score of 20,000+.
- A backup system in place for internet or power outages.
- A fast, reliable desktop or laptop computer with a working mic, webcam, and headset. (You’ll be on Zoom with your team throughout the day.)
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