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Role Description

This role involves serving as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience.

• Serve as a Subject Matter Expert (SME) on Luminator’s hardware and software solutions.
• Maintain up-to-date proficiency across all company products and services, including installation standards, equipment protocols, and safety guidelines.
• Review product prints and specifications to ensure technical accuracy and alignment with client needs.
• Lead end-to-end implementation projects, collaborating with clients to define requirements and deliver tailored solutions.
• Develop and manage detailed implementation plans, timelines, and resource strategies aligned with project scope and client objectives.
• Conduct system assessments to identify integration points, data migration needs, and customization opportunities.
• Configure and customize solutions to meet client specifications, ensuring accurate and effective deployment.
• Act as the primary point of contact throughout the implementation lifecycle, providing regular updates and addressing inquiries professionally.
• Deliver client training and documentation to support effective use and long-term maintenance of solutions.
• Build and maintain positive relationships with customers, ensuring satisfaction and trust.
• Troubleshoot complex technical issues during implementation, collaborating cross-functionally to resolve challenges efficiently.
• Work with site management to verify installations meet specifications and quality standards.
• Operate vehicles and field systems safely and in accordance with company protocols.
• Partner with sales, product development, and support teams to ensure alignment and a seamless customer experience.
• Coordinate work across departments to meet project commitments and drive successful outcomes.
• Identify and implement process improvements, documentation enhancements, and opportunities for team knowledge sharing.
• Stay current with industry trends, emerging technologies, and evolving implementation methodologies.
• Develop and deliver hands-on training courses tailored to equipment types and local operational needs.
• Mentor and support the development of future Senior Implementation Specialists.
• Document implementation processes and technical configurations thoroughly.
• Follow all company field procedures and protocols to ensure compliance and safety.

Qualifications

• HS Diploma required.
• 4+ years prior implementation experience with technical or engineering services, or Military experience in electronics programs may be considered equivalent to this typical qualification.
• Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint.

Requirements

• Clean DMV record and valid Driver License.
• OSHA training a plus.
• Exceptional organization and time management skills.
• Driven, self-starter with a sense of urgency and customer focus.
• Demonstrated knowledge of service contracts.
• Demonstrated ability to show and or train a co-worker on a technical problem or issue.

Benefits

• Competitive compensation with career growth potential.
• Generous time off: Vacation and sick time, 11 company holidays, and 2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage plus 401k matching.