The award-winning provider of cloud-based salon and spa business management software. Evolve and thrive with Meevo!
Implementation Specialist
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
This position is responsible for all inbound inquiries through the implementation call center.
This will include clients who have Digital Implementation packages but may also include
general questions from clients who have a higher-level implementation package needing
immediate assistance.
This is a remote role.
Primary Responsibilities
- Strives to accelerate time-to-value and software adoption, while reducing client churn
- Acts as primary points of contact (via phone and email) for an assigned portfolio of clients
- Manages new client implementation expectations
- Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware
- Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times
- Meets regularly with new clients to keep their implementation on track and their questions answered
- Strong customer focus on service, satisfaction, enablement, and success
- Works with the Data Services Team to schedule and execute conversions
- Proactively monitors activity of current customers for signals that require outreach or escalation
- Always promotes and upholds the values, mission, and vision of MSI
- AA/AS degree or equivalent work experience preferred
- 2+ years SaaS Point of Sale Support or Implementation experience
- 1+ years of salon software experience preferred
- Beauty Industry (spa, clinic, salon) experience a plus, but not mandatory
- Experience with SaaS applications such (Gainsight, Salesforce, Skilljar, etc.)
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2026, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.
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