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Role Description

The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment.

• Provide on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers.
• Serve as the primary clinical resource for the Company and its sales team regionally.
• Handle all related inquiries and issues.
• Partner with and provide training to all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses.
• Independently manage and maintain customers’ Fujifilm equipment.
• Provide service to additional customers within the zone as required.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy; experience in advanced therapeutic procedures highly preferred.
• Operate a computer effectively and efficiently, including proficiency in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
• Strong time management skills.
• Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers.
• Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and customers.
• Ability to analyze data to present data-driven insights.
• Ability to multi-task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.

Requirements

• The ability to use hands and fingers to feel and manipulate items, including keyboards.
• The ability to stand, talk, and hear.
• The ability to lift and carry up to 25-50 lbs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Travel requirements 50% of the time.
• Full territory for this position includes Boston; travel to and service of the entire region is required and expected.

Benefits

• Salary: $59,000.00, $8,000 KPI, Company Car
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

Company Description

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

• Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
• Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging.
• We are guided and united by our Group Purpose of “giving our world more smiles.”