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Role Description

This is a mobile position which will work primarily out in the assigned communities.

As an I/DD Care Manager at Partners, you aren't just managing files—you are the architect of a better life for individuals with Intellectual and Developmental Disabilities.

• Serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members.
• Lead "Team Based Care," ensuring members receive holistic support that integrates physical health, behavioral health, and long-term supports and services.

What a Typical Week Looks Like:

• Meet members in their communities to assess their current and projected needs to build Person-Centered Care Plans/Individual Support Plans (ISP).
• Facilitate interdisciplinary team meetings to ensure doctors, specialists, providers, and families are aligned to meet the member’s needs.
• Guide members through life’s big changes—moving from school to adulthood, returning home from care facilities, gaining optimal independence, and finding the right combination of paid supports.
• Educate members and families on their rights and connect them to services and our network of providers.

Qualifications

• Bachelor’s degree in a human services field like psychology, social work, nursing, or other relevant human services field with a minimum of 2 years full-time experience working with individuals with Intellectual and Developmental Disabilities.
• OR Bachelor’s degree outside the human services field with at least 4 years full-time experience working with individuals with Intellectual and Developmental Disabilities.
• OR Master’s degree with a minimum of 1 year full-time experience working with individuals with Intellectual and Developmental Disabilities.
• At least 2 years of work experience with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a community care setting.
• Fluent in English and Spanish (verbal and written).
• Ability to travel regularly as needed to perform job duties.

Requirements

• North Carolina resident who thrives on the road and values the autonomy of a community-based role.
• Understanding or eagerness to master Medicaid regulations, 1915i services, and the Tailored Plan landscape.
• Belief in a person-centered approach to care management.

Benefits

• Fully mobile/remote role serving the counties you live in, work in, and call home.
• State Retirement Pension plan, 401(k) with employer match, company paid life and disability insurance, and an annual incentive bonus.
• Low-deductible medical/dental plans and generous vacation + sick time accruals.
• Public Service Loan Forgiveness (PSLF) Qualifying Employer.
• 12 paid holidays and dedicated wellness programs.