Application Support Analyst I
Location
Massachusetts
Posted
8 days ago
Salary
$57.8K - $98.4K / year
Job Description
Job Requirements
- Bachelor's Degree in Medical Technology or equivalent diploma or SBB, MT or MLT Training Certifications
- Minimum of 2 years of experience working in a hospital lab or blood bank
- Ability to work alternating shifts to cover 24/7 support needs remotely
- Must have a dedicated office space and stable internet service
- Experience with BloodTrack®️ system and software, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software is highly desired
- English required, Bilingual Spanish or French highly desired
Benefits
- 401(k) with up to a 6% employer match and no vesting period
- Employee stock purchase plan
- Flexible time off for salaried employees
- Accrual of three to five weeks’ vacation annually (based on tenure)
- Accrual of up to 64 hours (annually) of paid sick time
- Paid and/or floating holidays
- Parental leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Health and welfare benefits
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Surplus Lines Support Analyst
Howden, A Chart Industries CompanyWe enable our customers' vital processes which advance a more sustainable world.
Surplus Lines Support Analyst providing centralized pre-bind support in insurance operations
Technical Support Specialist
BrightspeedBringing a fast, reliable internet service to homes and businesses across rural and suburban America.
Technical Support Specialist assisting technicians and business partners
This role involves providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals remotely, focusing on diagnosing and resolving hardware, software, and network connectivity issues in Windows and macOS environments. Responsibilities also include user account management, deploying workstations, supporting collaboration tools, and documenting resolutions in the service management system.
Technical Support Representatives will resolve customer technical issues via phone, email, or SMS, requiring strong communication and knowledge delivery. Duties include configuring customer equipment and troubleshooting connectivity, email, or webhosting problems while collaborating with colleagues.
