Brightspeed

Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2022H1B No SponsorCompany SiteLinkedIn

Location

Missouri

Posted

9 days ago

Salary

Not specified

High School2 yrs expEnglishVo IP

Job Description

• Taking phone calls and chats from technicians and business partners • Assisting with resolving issues related to installation/change service orders • Analyzing problems and removing obstacles for customer experience • Maintaining data integrity of inventory systems • Partnering with business units to maintain network information • Responding to various Service queues to meet objectives and SLA agreements • Handling customer record assignments for fiber orders • Maintaining detailed records of actions taken on orders • Participating in specialized task or focus groups

Job Requirements

  • MUST RESIDE IN MISSOURI
  • High School Diploma/GED or equivalent experience
  • Vocational training in a related field
  • One to two years of telecommunications experience
  • Fluent skills in Excel including building spreadsheets and using macros
  • Experience working with construction prints, cut sheets, cable schematics
  • Working knowledge of technical requirements such as FTTP, Data, VOIP
  • Strong analytical and problem-solving skills
  • Ability to work various shifts, including weekends and holidays

Benefits

  • Competitive compensation
  • Comprehensive benefits including health insurance and 401K plan
  • Paid time off programs promoting wellness
  • Flexible work arrangements

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