• Own the definition and evolution of the user experience across GridUnity’s platform, ensuring clarity, usability, and consistency across technologies, features, workflows, and shared platform patterns. • Establish and maintain UX patterns, interaction models, and design standards that support product scalability and reuse and development speed. • Serve as the primary steward of UX standards and best practices, enabling consistent, high-quality experiences across teams and product areas. • Define and track UX success metrics, using qualitative and quantitative insights to evaluate experience quality and inform continuous improvement. • Communicate UX insights, risks, and recommendations to senior leadership to inform product decisions. • Partner with Product Owners to translate product strategy, roadmap priorities, and requirements into clear user flows, wireframes, and prototypes. • Collaborate with the Insights team to incorporate market, regulatory, and Voice of Customer insights into experience design. • Plan and conduct user research (e.g., interviews, workflow walkthroughs, usability testing) to validate assumptions and uncover UX risks and opportunities, with an emphasis on real-world workflows, edge cases, and operational constraints. • Work closely with Engineering to ensure designs are feasible, well understood, and faithfully implemented, including consideration of edge cases, error states, data availability, permissions, and system constraints.