• Manage 3-5 enterprise and key accounts and 5-10 mid-tier accounts and assist other CSMs with key on-site campaigns • Contribute on-site trainings and announcements to regular CSM team meetings, All Hands, and other team calls • Participate in and prep for team leads meeting • Train new CSM team members on the on-site portions of the role • Create and maintain team training resources (Guru cards, email templates, deck templates) • Manage CSM Asana board and ensure on-site campaigns are tracking properly across the team • Partner with AM team lead and Digital Team Lead on strategic initiatives and cross-team collaboration • Partner with league operations team and leverage automation to streamline processes • Track key on-site media metrics across campaigns and identify opportunities for improvements and upsells • Partner with sales team and advise on feasibility of deals • Monitor logo and revenue retention and work with team to achieve goals