Artisight
Healthcare Through the Lens of Possibility
Senior Client Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
40 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
• Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
• Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
• Drive new business growth within existing client accounts through advocacy and referenceability
• Manage client escalations and guide them to successful resolution
• Contribute to scaling Client Experience processes and policies alongside Artisight leadership
• Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders
Job Requirements
- 5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
- Experience working in healthcare, specifically with patient care delivery systems and hospital operations
- Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
- Comfort working with executives, clinicians, project managers, and technical stakeholders
- Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
- A thoughtful, organized approach to managing complex processes and tracking client success metrics
- Knowledge of nursing workflows and hospital operations.
- Familiarity with customer success platforms and enterprise healthcare software is a bonus
Benefits
- Artisight is committed to fostering a diverse and inclusive workplace
- We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications
- We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team
- Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist.
- We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.
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