• Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption. • Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles. • Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster. • Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution. • Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise. • Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience. • Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development. • Contribute to scalable success by crafting playbooks, templates, and customer-facing resources. • Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business.