Contact Center Agent
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Looking to elevate your career? Join us!
- First point of contact for patients needing to schedule appointments with Solis
- Collaborative and engaging team-based environment
- Room for growth into higher experienced agent roles and management
A Day in the Life of a Contact Center Agent:
- Functions as the first point of contact for the patient and referring physicians
- Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat
- De-escalate situations involving dissatisfied patients, by offering assistance and support
- Schedules patients and offers alternative scheduling options when centers dates/times are not available
- Meeting or exceeding key performance indicators including but are not limited to average handle time, quality, attendance, and schedule adherence
Qualifications
- Contact center and healthcare experience preferred
- Minimum of one year's experience in a fast-paced customer service-oriented employment required
- Scheduling experience preferred
- Types at least 30 - 40 wpm and strong computer skills
- Strong verbal communication and listening skills
- Must be able to multi-task with various computer programs/applications
- Must have a minimum of 30Mbps Download / 100 Mbps Upload Speed or better
Benefits
- A Great Place to Work, earning this prestigious award for multiple years running
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits
Job Requirements
- Contact center and healthcare experience preferred
- Minimum of one year's experience in a fast-paced customer service-oriented employment required
- Scheduling experience preferred
- Types at least 30 - 40 wpm and strong computer skills
- Strong verbal communication and listening skills
- Must be able to multi-task with various computer programs/applications
- Must have a minimum of 30Mbps Download / 100 Mbps Upload Speed or better
Benefits
- A Great Place to Work, earning this prestigious award for multiple years running
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits
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