ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Dispatcher
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position will play a critical role in enhancing AAA Member relationships and providing each Member with an exceptional customer service experience.
- Answer inbound calls from members seeking updates for their AAA Roadside.
- Communicate to service providers information needed to provide timely assistance to AAA Members.
- Prioritize service requests based on various criteria.
- Monitor the progression of roadside assistance requests and ensure documentation is thorough and accurate.
- Participate in the resolution of service issues and member complaints.
- Update members on progress.
Qualifications
- High School Diploma or equivalent
- 1-2 years of Dispatching experience or 2+ years experience in a Call Center Environment taking inbound calls.
- Salesforce experience (preferred)
Requirements
- Must be able to work overtime and/or on holidays as required by business needs.
- Subject to any pre-approved PTO, expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of employment. Wi-Fi connections are not permitted.
- Must be able to provide a work environment free from all disruptions and distractions.
Benefits
- Fully remote/work from home.
- Computer equipment provided.
- Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Virtual, paid Training.
- Company-wide Career mobility opportunities.
- A variety of 1st, Mid-Day and 2nd shift schedules available.
- The starting base compensation for this position is $12.58 to $22.00 hourly.
- Monthly incentive plan based on individual performance.
- Shift differential offered for 2nd Shift - 8%.
- 401(k) plan with company match up to 7%.
- Medical, Dental, Vision and Prescription coverage.
- FREE AAA Premier Membership.
- FREE Life Insurance.
- Auto repair, travel, and merchandise discount.
- Tuition reimbursement.
- Disability Insurance.
- Supplemental Insurances.
- Pet Insurance.
- Legal Insurance and so much more!
Job Requirements
- High School Diploma or equivalent
- 1-2 years of Dispatching experience or 2+ years experience in a Call Center Environment taking inbound calls.
- Salesforce experience (preferred)
- Must be able to work overtime and/or on holidays as required by business needs.
- Subject to any pre-approved PTO, expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of employment. Wi-Fi connections are not permitted.
- Must be able to provide a work environment free from all disruptions and distractions.
Benefits
- Fully remote/work from home.
- Computer equipment provided.
- Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Virtual, paid Training.
- Company-wide Career mobility opportunities.
- A variety of 1st, Mid-Day and 2nd shift schedules available.
- The starting base compensation for this position is $12.58 to $22.00 hourly.
- Monthly incentive plan based on individual performance.
- Shift differential offered for 2nd Shift - 8%.
- 401(k) plan with company match up to 7%.
- Medical, Dental, Vision and Prescription coverage.
- FREE AAA Premier Membership.
- FREE Life Insurance.
- Auto repair, travel, and merchandise discount.
- Tuition reimbursement.
- Disability Insurance.
- Supplemental Insurances.
- Pet Insurance.
- Legal Insurance and so much more!
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