• Report on work progress and obstacles regularly within your team while providing advice, guidance, encouragement, and constructive feedback to the team. • Manage processes, lessons learned, and best practices within your area of responsibility, continuously driving improvements and efficiency. • Act as a point of escalation for both customer and internal issues, providing timely resolutions and ensuring customer satisfaction. • Enable, support, and empower individual contributors reporting directly to you, fostering their career growth and development. • Effectively manage the workload within your team, ensuring resources are allocated appropriately to meet project and customer demands. • Review and maintain resource load and all related administrative tasks in OnePlan • Proactively identify and recommend changes needed to improve team effectiveness and drive positive outcomes for the customer and department. • Review and approve time sheets and expense reports as appropriate. • Lead the process to estimate existing customer project work to be delivered by resources on your team. • Manage small, existing customer projects assigned to team resources, including assigning tasks, forecasting project work, setting due dates, and completing billing milestones. • Oversee project delivery within your team, achieving on-time and on-budget targets • Collaborate with the Director, PSO to develop and own the onboarding plan for all new team members within your area of responsibility, ensuring a smooth transition and integration. • Contribute to revenue targets and ensure profitability of service engagements. • Develop timelines and action steps for anticipating, framing, and effectively communicating changes within your team. • Collaborate with Human Resources to hire team members. • Work closely with product, engineering, and customer success teams to align services with product capabilities. • Conduct regular one-on-one meetings with direct reports to provide constructive feedback and guidance. • Set clear performance expectations for each direct report and provide guidance to help team members meet expectations. • Evaluate team members’ performance, skills, and potential for growth. • Support cross-functional initiatives to improve internal operations and increase customer satisfaction.