This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing on-call receptionist services for Broadway National.

• Answering heavy call volume in a professional & timely manner.
• Determining the nature of each call and distributing it to the appropriate team member.
• Notate work orders through our internal database.
• Delivering exceptional service to our customers while working in a home environment.
• Learning how to receive, enter, dispatch calls & check in/check out techs.
• Process incoming calls and supporting the team.
• Be a Customer Advocate – must have sense of urgency and customer concern.
• Follow service department procedures, referring to internal policies and requirements.
• During downtimes work on projects assigned by On-Call Shift Manager.
• Performing other duties as assigned.

Qualifications

• Associate's degree preferred, however equivalent combination of education and experience will be considered.
• Demonstrate customer service skills; excellent phone etiquette a must.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast paced environment.
• Pro-active, organized & detail oriented.
• National retail & facility maintenance experience preferred.
• Experience working with & managing sub-contractors.

Benefits

• Medical, Dental and Vision.
• Company paid Group Term Life Insurance.
• 401 (k) Retirement savings plan (company match).
• Paid vacation, sick/personal time and floating holidays.
• Paid Holidays.

Company Description

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses.

• Businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.
• We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting.
• We offer extensive training to new hires, providing them with the skill set needed to succeed.
• We are an equal opportunity employer and value diversity at our company.