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Role Description

GiveDirectly is hiring a People Operations Coordinator to join our growing People Team. If you’re passionate about building world-class employee experiences and want to be part of a mission-driven organization that cares for its people, this is the role for you.

As a Coordinator, you’ll play a critical role in enabling our People function to scale its impact. Your work will directly contribute to making GiveDirectly an outstanding place to work.

• Issue contracts: Maintain up to date contracts for all global staff in line with local labor laws, updating in line with employment changes such as promotions, role changes, and relocations.
• Pay the team: Run payroll for all global staff, including annual bonuses.
• Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System, meeting SLAs.
• Maintain & optimize HRIS as a source of truth for team member data: Ensure all employee data is up to date, including location, team, level, job title, reporting lines, compensation, and time off.
• Operationalize a wow-factor onboarding experience: Build and continuously improve the infrastructure that ensures a smooth entry for new joiners.
• Ensure a smooth offboarding experience for exiting talent: Enable a warm transition out for team members to the end of building lifelong ambassadors.

Qualifications

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• At least 4 years of relevant experience in People Operations.
• Experience using Trinet PEO preferred.
• Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously.
• Clear communication both written and verbal with internal teams and external stakeholders (e.g. candidates).
• Comfort navigating ambiguity and adjusting to rapidly changing priorities.
• Customer service orientation and extremely high follow-through.
• Strong attention to detail and a systems-oriented mindset.
• Discretion in handling sensitive and confidential employee information.
• A process improvement mindset and a willingness to suggest and test new approaches.

Requirements

• Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits.
• Language requirement: Candidates must be fluent in English.

Benefits

• A supportive team that works hard and cares hard.
• A robust health benefits plan (exact details will vary by country).
• Flexible paid time off that staff is encouraged to take.
• Allowances for desk set-up and learning and development.