• Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client. • Serve as the executive delivery owner, setting long-term direction and ensuring alignment with the client’s priorities. • Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support. • Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams. • Lead QBRs, strategic planning discussions, and executive-level communications. • Build multi-level relationships that position RWS as a trusted strategic partner. • Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved. • Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management. • Lead and mentor Program Managers, Senior PMs, and delivery teams supporting the strategic client across multiple locations.