Net at Work

Frontline Technical Services Manager overseeing service desk operations for Net at Work

This role manages the day-to-day operations of the entire service desk team, providing high-level technical guidance to ensure service and support exceed customer expectations. Responsibilities include operational management, technical leadership, business awareness integration, people management, and maintaining comprehensive documentation and SOPs.

The Technical Services Manager oversees the daily operations of the service desk team, providing high-level technical guidance to ensure service and support exceed customer expectations. This role is also responsible for establishing best practices, attaining maximum resource utilization, and shaping the managed services culture.

This role involves managing and mentoring a small team of 2-3 sales professionals while also carrying an individual quota and personally leading key strategic deals in Managed Services and Professional Services. Responsibilities include running pipeline reviews, coaching on sales strategy, and collaborating with internal stakeholders to drive growth.

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About this Position The Sage X3 Project Manager (PM) is responsible for the successful planning, coordination, and delivery of Sage Intacct implementations for Net at Work clients. This role centers around client excellence, building trusted partnerships, maintaining high satisfa...

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