Datarails

The specialist will act as the initial point of contact for customer and internal questions via Zendesk, troubleshooting issues and providing follow-ups. They will also monitor tickets, escalate unresolved issues, and expand the company knowledge base to promote user self-service.

We’re looking for an experienced Product Support Specialist with a great eye for detail and a passion for technology to join our Product Support team. As our inbound Product Support Specialist, you will take ownership of complex technical customer issues and collaborate cross-fun...

Description Datarails is a cloud-based financial planning and analysis (FP&A) platform designed for SMBs, transforming manual monthly and quarterly reporting into automated, scalable processes. Our solution connects to organizational systems such as ERP, CRM, HRIS, and complex Ex...