Customer Service Representative - Dispatcher
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team!
At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue.
Why apply for a Remote SolvOne Customer Service job?
- Work from the comfort of your home
- Save time and money without a commute
- Pay starts at $18.00 per hour
- Equipment provided by SolvOne
- Paid training begins Mid-April
- Option of working at our Cedar Hills, Oregon office if preferred
- Set schedules available:
- Early Morning Shift: Wednesday to Saturday 5:30 AM – 4:00 PM PT
- Swing Shift: Tuesday to Saturday 11:30 AM – 8:00 PM PT
- Graveyard Shift: Thursday to Sunday 8:00 PM - 6:30 AM PT
- Comprehensive individualized remote training
- Positive work environment: we work hard to appreciate our people
- We promote from within and encourage growth
Qualifications
- 1 year of customer service experience
- A strong internet connection and the ability to setup a home office with company provided equipment
- Must be a resident of Oregon or SW Washington
- Have a positive attitude, great work ethic and a passion for helping others
- Be dependable and committed to be at work on time and ready to do your best each day
- Dedicate your full attention to your work by not providing care for others during work hours
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Benefits
- Work from home, with the option to work at our office in Cedar Hills if desired
- Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
- We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
- A fun and rewarding environment with giveaways and employee recognition programs
- Training classes are small, so each new hire gets the individual training needed to succeed
- Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
- Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more
Job Requirements
- 1 year of customer service experience
- A strong internet connection and the ability to setup a home office with company provided equipment
- Must be a resident of Oregon or SW Washington
- Have a positive attitude, great work ethic and a passion for helping others
- Be dependable and committed to be at work on time and ready to do your best each day
- Dedicate your full attention to your work by not providing care for others during work hours
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Benefits
- Work from home, with the option to work at our office in Cedar Hills if desired
- Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
- We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
- A fun and rewarding environment with giveaways and employee recognition programs
- Training classes are small, so each new hire gets the individual training needed to succeed
- Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
- Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more
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