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Role Description

This role involves supporting daily operations, managing customer communication, and driving revenue through efficient lead handling and follow-ups.

• Respond quickly and professionally to inbound leads from Meta, Google, and direct calls.
• Manage Housecall Pro CRM: schedule appointments, update records, and coordinate changes with operations.
• Handle client calls and messages, resolving questions and common concerns.
• Process payments, send invoices, and follow up on outstanding or failed transactions.
• Conduct post-service follow-ups to confirm satisfaction and encourage repeat bookings.
• Re-engage inactive clients (6+ months) to drive repeat business.
• Monitor and respond to online reviews to maintain a strong reputation.
• Provide light inbound sales support, including answering pricing questions and scheduling estimates (training provided).
• Excellent spoken and written English with a neutral, US-friendly accent.
• Strong emotional intelligence with the ability to handle client concerns calmly, patiently, and empathetically.
• Proven experience in inbound sales, customer service, appointment setting, or administrative support within a service-based business.
• Comfortable asking for payment and guiding customers toward appropriate service packages when needed.
• Highly responsive with strong speed-to-lead discipline.
• Organized and detail-oriented, able to manage multiple tasks and priorities simultaneously.
• Proactive communicator who works independently and flags issues without being prompted.
• Comfortable representing a local U.S. business in a natural and trustworthy manner.
• Available full-time (40 hours per week) during U.S. Central Time business hours.
• Reliable high-speed internet connection and a quiet, professional work environment for calls.

Qualifications

• Experience using CRM systems (Housecall Pro experience is a strong big plus).
• Experience working with commission-based compensation structures.
• Prior experience in home services (window cleaning, HVAC, plumbing, landscaping, etc.).
• Familiarity with field service management software.
• Basic proficiency in tools such as Google Workspace, Canva, or similar platforms.

Benefits

• Competitive USD salary – Earn between $1,200–$1,500 per month, based on experience and skill level.
• Performance-based bonuses – Additional monthly incentives for meeting sales or performance targets (where applicable).
• Remote flexibility – Work from home while collaborating with U.S.-based teams.
• Long-term opportunity with growing service businesses.