Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Trading Support Specialist
Location
United States + 89 moreAll locations: United States, Canada, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, India, Japan, Philippines, Georgia, Pakistan, Turkey, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Israel, United Arab Emirates, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves supporting our highest value customers and institutions on Binance’s various products.
- Serve as the point of contact for institutional and VIP customers
- Provide dedicated and prompt support via different communication channels
- Guide VIP customers on integrating and using Binance’s system, including API usage
- Act as the first line of support for account and system-related issues
- Represent VIP customers to internal teams including account, finance, risk, and products
- Collect customer feedback and manage projects for product change requirements
- Provide system and product updates to customers
Qualifications
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes
- Experience in a client manager role, supporting client growth and business development
- Understanding of crypto derivative trading products
- Outstanding problem-solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross-departmental communication
- Able to participate in an on-call rotation, as required by the business
- Bilingual English/Mandarin is mandatory for coordination with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency concepts, e.g., blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g., knowledge of futures
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Job Requirements
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes
- Experience in a client manager role, supporting client growth and business development
- Understanding of crypto derivative trading products
- Outstanding problem-solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross-departmental communication
- Able to participate in an on-call rotation, as required by the business
- Bilingual English/Mandarin is mandatory for coordination with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency concepts, e.g., blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g., knowledge of futures
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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