Inmar Intelligence

We make businesses smarter to improve consumers' lives.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1983H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$72.7K - $121.2K / year

Bachelor Degree5 yrs expExperience acceptedEnglishERP

Job Description

• Serve as the primary relationship owner for assigned DeductionsLink CPG clients • Lead client onboarding and establish operational alignment • Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence • Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership • Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships • Partner closely with AR Services to ensure consistent service delivery • Act as escalation point for client concerns or service gaps • Identify opportunities to improve client processes and enhance value realization • Collaborate with Product and Data teams to communicate client feedback and enhancement requests • Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives • Maintain accurate documentation of client interactions, action plans, and reporting

Job Requirements

  • Bachelor’s Degree
  • 5+ years of experience in Customer Success, Account Management, or client-facing roles within a Deductions Management, AR/AP, or ERP-based solutions environment ; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
  • Experience working with CPG manufacturers strongly preferred
  • Experience working to promote value through customer experience
  • Exceptional ability to communicate and foster positive business relationships.
  • Ability to manage multiple client relationships in a fast-paced environment.

Benefits

  • Medical, Dental, and Vision insurance
  • Basic and Supplemental Life Insurance options
  • 401(k) retirement plans with company match
  • Health Spending Accounts (HSA/FSA)
  • Flexible time off and 11 paid holidays
  • Family-building benefits, including Maternity, Adoption, and Parental Leave
  • Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
  • Wellness and Mental Health counseling services
  • Concierge and work/life support resources
  • Adoption Assistance Reimbursement
  • Perks and discount programs

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