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Role Description

This role offers the opportunity to be the primary point of contact for a portfolio of client accounts, ensuring seamless onboarding, ongoing program delivery, and measurable results. You will collaborate closely with sales, operations, and technology teams to ensure client goals are met while proactively identifying opportunities to improve processes and outcomes. The position requires a combination of project management, problem-solving, and relationship-building skills to turn everyday interactions into long-term partnerships. Operating in a fast-paced, remote-first environment, you will use data and insights to guide strategic conversations and drive client satisfaction. This role is ideal for an organized, proactive professional eager to grow in client success and B2B demand generation.

• Build strong client partnerships by managing day-to-day communication, responding promptly, and proactively reviewing performance and goals.
• Set up, monitor, and optimize client programs in CRM systems, ensuring accuracy and troubleshooting any issues.
• Analyze campaign performance and client feedback, delivering actionable recommendations to improve outcomes.
• Lead client onboarding and present campaign reviews, translating results into strategic insights.
• Collaborate across internal teams to refine processes, solve challenges, and enhance efficiency and client experience.
• Take ownership of account health by anticipating client needs, addressing potential risks, and ensuring programs meet expectations.
• Serve as a connector between clients and internal teams, aligning priorities and ensuring high-quality deliverables.

Qualifications

• Strong communication skills, with professionalism and clarity across email, chat, and video platforms.
• Proficiency in Google Sheets or Excel for reporting, data management, and accuracy checks.
• Highly organized, capable of managing multiple accounts while giving attention to each client.
• Eagerness to learn B2B demand generation and connect campaign performance to client objectives.
• Experience with Salesforce or similar CRM systems, maintaining accurate and up-to-date records.
• Detail-oriented and quality-focused, ensuring leads and campaign elements meet client expectations.
• Proactive problem-solver who identifies and resolves issues, suggesting process improvements.
• Adaptable and agile, thriving in a fast-paced environment while pivoting strategies to meet business needs.
• Dependable and accountable, taking ownership and making meaningful contributions to client success.

Benefits

• Remote-first work environment with flexibility in location.
• Competitive salary with opportunities for growth.
• Flexible PTO policy and ability to adjust work hours for personal needs.
• Comprehensive health coverage: medical, dental, and vision plans.
• Retirement savings plan with company match (401k).
• Paid parental leave for new parents.
• Wellness perks, including Headspace access and monthly fitness reimbursements.
• Learning and development support, including book reimbursements and speaker series bonuses.
• Pet insurance and home office allowances for remote work.
• Recognition programs and milestone celebrations to support personal and professional growth.