• Maintain client confidence through clear communication, expectation-setting, and alignment. • Author, edit, and maintain a wide range of technical, marketing, and sales materials, including: Client contracts, proposals/estimates and client‑facing presentations, User, administration, and configuration guides, System health checks and KPI reporting • Act as a subject‑matter expert on system capabilities, configurations, and constraints throughout the onboarding/implementation process of the system and updates. • Manage interpretation of internal and client requirements to support system specifications and deployment of customized software solutions. • Partner with Digital Product Owner to ensure demos and trainings effectively highlight relevant features and functionality. • Develop and deliver training materials and documentation to support client onboarding and ongoing usage. • Translate technical concepts into clear, user‑friendly documentation for both technical and non‑technical audiences.